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Delivery
We aim to despatch items as quickly as possible for delivery within 2 weeks. Most of our products are made to order so please allow up to 30 days for delivery before contacting us (outside the UK may take longer). Postage and packing to the United Kingdom is free. Postage to the rest of the world is £15. Please select overseas delivery before final ckeckout if ordering from outside the UK. Orders are sent by Royal Mail First Class, recorded. Please be aware that if you live outside the EU, you may be charged tax or import duties by you country.
Privacy
Your privacy is important to use so all items are dispatched in plain packaging with no evidence of the contents. The return address, printed on the reverse of packaging, is as follows: PO Box 349 Carterton Oxon OX18 9AQ. Bank and credit card statements will simply be shown as “SANDC” to prevent any embarrassment or peeping Toms from knowing where you have been shopping!
Returns
We are sure you will be happy with your order and all orders are checked before dispatch to ensure our high standards are maintained. If you are unhappy with an item or your bra does not fit, please return it to us within 14 days of despatch in an original (unwashed and unworn) condition with labels attached and we will exchange it for a different size. Please see our sizing guide before you order! If an item is found to be faulty, again please return to the address below within 14 days from despatch. If we agree that the item is faulty, we will exchange the item or provide you with a refund, which ever you prefer. As we do not charge postage to the UK, we will not refund return postage. We recommend returns are sent via recorded delivery.
Please note that for hygiene reasons we cannot accept return on briefs or thongs unless they are found to be faulty. We are also unable to accept returns our corsets as they are individually made to you specifications. Please see our sizing guide before you order! Please note, we are unable to accept returns by courier.
Contact And Return Address
Please do hesitate to contact us with questions, queries, comments or suggestions on any of our products or the Website.
PO Box 349 Carterton Oxon OX18 9AQ
We look forward to hearing from you! |
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Terms And Conditions |
